Effective Date: 19/11/2024
ClaimHorizon.com values the privacy of its mobile users. This Mobile Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile website, mobile app, or any mobile-optimized services provided by ClaimHorizon.com. By accessing or using our mobile services, you agree to the terms of this policy. Please take the time to read it carefully to understand how we handle your information on mobile devices.
When you access ClaimHorizon.com through a mobile device, we collect certain personal and non-personal information. Personal information may include data such as your name, email address, phone number, and other details you provide through forms or when interacting with our mobile services. Non-personal information, such as your device's unique identifier, location data (if location services are enabled), mobile operating system, and IP address, is also collected to improve the performance and functionality of our mobile services. We also gather data related to your interactions with our app or website, such as pages visited, features used, and error reports, to better tailor our services to your needs.
The information we collect from mobile users is primarily used to provide and improve the functionality of our mobile services. Personal information is utilized to facilitate communication, send alerts, and provide personalized content and legal resources based on your preferences and past interactions. Additionally, we may use your mobile information to manage your account, process requests, and enhance the security of your mobile experience. Non-personal information is used to improve app performance, detect issues, and optimize the overall user experience by understanding usage patterns and device configurations.
If you opt to enable location services on your mobile device, we may collect your location data to provide location-specific content, resources, and legal services. This could include, for example, offering information relevant to your geographic location, such as local legal professionals or nearby legal resources. You can control the collection of location data through the settings on your device. If you prefer not to share your location, you may disable location services at any time, but please note that certain features of our mobile services may not be available without it.
To provide you with a seamless mobile experience, we may request permission to access specific features of your device, such as your camera, contacts, storage, or push notification settings. These permissions are used only for the specific functionality they enable. For instance, if you upload documents via our mobile app, we may request access to your device’s camera or file storage. You can manage or revoke these permissions at any time through your device’s settings. We ensure that any information collected via these features is used solely to enhance your experience with ClaimHorizon.com.
We use mobile analytics tools to track and analyze how users interact with our mobile services. These tools help us understand the performance of our mobile website or app, identify any issues, and enhance the functionality of our mobile offerings. The analytics data we collect is non-personal and typically includes information like how frequently you use the app, the pages you visit, and the actions you take within the app. This information helps us optimize the app for better performance and user experience. We may share this aggregated data with third-party service providers who assist with these analytics, but it will never include personally identifiable information.
By using our mobile services, you may opt-in to receive push notifications or alerts about new legal updates, articles, services, or personalized content. Push notifications may be used to send you important updates related to your account, legal matters, or other services you’ve requested. You have the ability to manage your push notification preferences directly through the settings of your mobile device or within the app. If you prefer not to receive push notifications, you can opt-out at any time by adjusting your device’s notification settings or unsubscribing within the app.
Like our website, ClaimHorizon.com may use cookies and similar technologies to enhance the functionality of our mobile services. Cookies are small files placed on your mobile device that help us recognize your preferences and provide a personalized experience. These cookies allow us to remember your login information, language preferences, and other settings. You can manage your cookie preferences through the settings in your mobile device or app, but disabling cookies may affect the performance of our mobile services and limit some features.
We take the security of your personal information seriously and implement reasonable measures to protect your data from unauthorized access, loss, or misuse. For mobile users, this includes using encryption, secure authentication methods, and other industry-standard security protocols to protect your information when it is transmitted or stored. However, it’s important to note that no data transmission method over the internet or mobile networks is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We recommend that you use a secure internet connection and follow general mobile security best practices to protect your device and personal information.
Our mobile services may include integrations with third-party services, such as payment processors, social media platforms, or other legal service providers. These third parties may collect or share data with us to enable specific functionalities within the app or website. For example, if you use a third-party payment gateway to pay for legal services, your payment information may be processed by that provider. Please be aware that the privacy practices of third-party services are not covered by this Mobile Privacy Policy, and we encourage you to review their privacy policies separately.
Our mobile services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from individuals in this age group. If we learn that we have inadvertently collected personal data from a child under 13 through our mobile platform, we will take immediate steps to delete that data. If you are a parent or guardian and believe that we have mistakenly collected personal information from a child under 13, please contact us immediately to request the deletion of such data.
You have the right to manage your personal information and mobile preferences at any time. This includes the ability to update your personal details, control location sharing, manage permissions for device features, and opt-out of communications or notifications. To update your preferences, you can visit the settings on your mobile device or access the preferences section of our mobile app or website. If you wish to delete your account or request that your personal data be removed from our systems, you can contact our support team for assistance. We will process your request in accordance with applicable laws and regulations.
We may update or modify this Mobile Privacy Policy from time to time to reflect changes in our services, mobile features, or legal requirements. When we make significant changes, we will notify you through an in-app alert, push notification, or an update on our website. We encourage you to review this policy periodically to stay informed about how we protect your mobile privacy. Your continued use of our mobile services after any changes to this policy constitutes your acceptance of those changes.
If you have any questions or concerns about our Mobile Privacy Policy or how we collect and use your mobile data, please contact us at info@ClaimHorizon.com. We are committed to ensuring that your privacy is respected and that you have a secure and positive experience with ClaimHorizon.com.